Frequently asked questions

Yes. We diagnose the exact fault free of charge and give you a clear quote before any work begins. If you decide not to proceed, you pay nothing.

When a MacBook or iPhone fails, it is usually one component on the logic board — a power IC, a capacitor, a burnt track. Most shops replace the entire board because it is easier. We work under a microscope to find and replace the failed component, which costs far less and keeps your original board, serial number and storage intact.

Selected battery, display and port repairs can take 1–2 hours when parts are in stock. Board-level, liquid-damage and data recovery work can take longer. We confirm timing with your quote.

Every repair we complete is covered by a 90-day service warranty on the work done and the parts we fitted. If the same fault returns, we fix it free.

Component-level repair often leaves storage intact, but no repair is risk-free. Back up first if possible. Recovery or transfer may require copying files with your explicit agreement. Before work starts, agree the destination, access needed, and any temporary-copy deletion arrangements with us. Never send passcodes in a booking form.

That is exactly the work we do most. An out-of-warranty board replacement quote is where chip-level repair saves the most money. Bring the device and the Apple quote — we'll tell you honestly whether repairing it is the better call.

If your device is still under Apple's warranty or an active AppleCare plan, take it to Apple first — we'll tell you so rather than take the job. Once that cover has expired there is nothing left to void. If you'd still prefer us to handle a covered device, we explain exactly what you give up before touching anything.

Walk-ins are welcome during opening hours (Mon–Sat 10:00 AM – 8:00 PM · Sunday closed). Booking through the website or WhatsApp gets you a confirmed slot and a call back within 2 hours.

No. Genesis Board Fix is an independent repairer, not authorised by or affiliated with Apple. Being independent is what lets us repair individual components on the logic board, where authorised service usually replaces whole assemblies.

Back up if the device still works — it's the best protection for any repair. Never put a passcode in a booking form or message. If a test needs the device unlocked, we'll explain why and agree how it's handled in person.

OEM-quality parts throughout. For board-level repairs we replace the individual failed component, which keeps your original board and Apple hardware intact.