Who we are

Genesis Board Fix is an independent Apple device repair workshop at Kylas Kalyan Apartment, St.No.-2A, Shop No:1, Bhagya Nagar Colony, KPHB, Kukatpally, Hyderabad, Telangana 500072. In this policy, “we”, “us” and “our” mean Genesis Board Fix. For any privacy question, email hello@genesisboardfix.com.

The booking form

When you book through our contact page, we collect:

Your name and phone / WhatsApp number
Your email address, if you choose to give it
The service you need, your device model and your description of the issue

These details are stored securely in our booking database, and we are notified of your booking by email and WhatsApp so we can get back to you quickly. Please don't include passwords, passcodes or other sensitive information in the form.

Cookies and embedded content

We don't use analytics, advertising trackers or marketing cookies, and visitors to this website aren't given any cookies by us. (A single sign-in cookie is used only by our staff to manage the website.)

Some pages include content from other services, which have their own privacy policies:

Google Maps — the map showing our location
YouTube — repair videos, embedded in YouTube's privacy-enhanced mode
Instagram — some videos in our repaired devices gallery

WhatsApp, phone and email links open those apps on your device; anything you send through them is handled by that service.

How we use your information

To respond to your booking or enquiry and arrange a diagnostic
To diagnose, quote for and repair your device
To update you on your repair and tell you when it's ready
To handle warranty claims and questions about past repairs
To keep the business and tax records the law requires

We never sell your personal information, and we don't use it for marketing without your consent.

Data on your device

Your device may hold photos, messages, documents and other personal data. While it's in our care:

We access the device only as far as needed to diagnose and test the repair
We don't browse your personal content; any copying needed for recovery or transfer requires your explicit agreement
If an unlocked device is needed for testing, we explain why and agree it with you first
Before recovery or transfer, agree with us which files are needed, the destination media, any access required, and whether temporary copies are needed and when they will be deleted
We never publish photos of your device without permission, and never with personal information visible

We use trusted service providers to run this website and our booking system — website hosting, our booking database, Resend (email notifications) and Twilio (WhatsApp notifications). They process your details only to provide those services to us. Otherwise, we share personal information only when it's needed to complete your repair (for example, with a courier you've agreed to use) or when the law requires it.

How long we keep it

We keep booking and repair records for as long as we need them to provide your repair, support your warranty and meet our legal and tax obligations. When we no longer need them, we delete them.

Your rights

Under Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to:

Tell you what personal information we hold about you and how we use it
Correct information that is inaccurate or incomplete
Delete information we no longer need, apart from records we must keep by law
Withdraw consent you have previously given

To make a request or raise a concern, email hello@genesisboardfix.com or speak to us at the workshop.

Changes to this policy

If we change how we handle personal information, we'll update this page and the date shown here.

How we handle your information.