Screen and touch issues
A visible crack doesn't always explain a display or touch fault. Tell us whether the screen lights up, whether Face ID or touch behaviour changed, and whether it followed a drop. That separates a straightforward screen replacement from a fault that needs board-level diagnosis.
Charging and power behaviour
Mention the charger you use, whether the phone shows a charging indicator, and whether the connection feels loose or intermittent. Don't force a damaged connector — it can make the fault worse.
After water or liquid exposure
Don't keep using the iPhone to see if it recovers. Power, heat and moisture interact in ways you can't see from outside. An early assessment gives the best chance of a successful repair and lets us flag any data risk before work starts.
Photos, files and account access
If photos, work files or account access matter, tell us at the start. Don't reset or erase an iPhone that won't boot until you know what that means for your data.
Files at risk? Read the data recovery guide and how to prepare your device before you do anything else.