No power, charging and battery symptoms
A MacBook that won't charge doesn't automatically need a battery. The charger, USB-C/MagSafe port, internal connections and board-level power circuits can all produce the same symptom. Tell us about indicator lights, screen behaviour, sounds and whether another known-good charger was tried.
Liquid exposure
If liquid reached the MacBook, stop using it and don't keep testing whether it powers on. The visible spill area often doesn't reflect what happened inside. Our assessment explains the corrosion we find, the components affected and what that means for your data before any work is approved.
Display, keyboard and trackpad issues
Flicker, a dark screen, unresponsive keys or an unreliable trackpad can each have separate causes. Note the model, its approximate age, whether an external display works, and whether the problem began after a drop, spill or earlier repair.
When files matter
If a MacBook won't boot and holds important files, don't reset or erase it as a first step. Tell us the data matters when you book, so we plan the repair around protecting it.
Files at risk? Read the data recovery guide and how to prepare your device before you do anything else.