Device intake and priority

We start with who owns the device, whether it's a company asset, how the fault affects work and whether the data is sensitive. A standard intake record avoids missing context and makes sure each device goes back to the right person.

Diagnosis, quote and approval

Assessment is kept separate from approved repair. For complex jobs we explain the fault, the proposed work, known limitations and the approval point, so there are no assumptions about cost or timing.

Data and privacy

Business devices often hold sensitive information. We agree an authorised contact and a clear rule for access credentials before any work that might need them. Please don't send passwords in a general enquiry.

Return and completion records

At handover we record what was done and which functions were tested, matched to the repair performed and the terms agreed with your organisation.